Submit a claim - Claim instructions

If you paid Timemark Solutions upfront fees for debt-relief services, and you have not already received a check for the full amount of your fees, then you may be eligible for a refund. To receive a refund, you must submit a claim worksheet via this website or by mail.


Please note: You are only eligible to file a claim worksheet if you have NOT already received a check for the full amount of your fees.


Documentation Icon Documentation must be provided to support your claim. Documents should be clear, readable copies, as anything you submit will not be returned to you. Examples of sufficient documentation include, but are not limited to the following:

  • Canceled check(s) or money order(s)
  • eCheck receipt(s)
  • Credit card, debit card, or bank statement(s)
  • Email confirmation that a specific payment was received

These must show payment was sent to Timemark Solutions, Inc.


How to File Online

To file online, you will be asked to provide your contact information and information about fees you paid to Timemark Solutions that you have NOT been reimbursed for. This includes the amount of payment, date of payment, and who the payment was made to. Lastly, you will be able to upload documentation required to prove your claim.

Please ensure you have your information and documents ready before you start as you cannot save your claim and return later.

How to File by Mail or Email

If you would like to file by mail or email, download a copy of the claim worksheet. Please read the form carefully, fill it out completely, and attach your documents. Then, mail or email the completed claim form and documents to the following address:

CFPB v. Timemark Solutions, Inc.
Civil Penalty Fund Third-Party Administrator
P.O. Box 5447
Portland, OR 97228-5447
info@cfpb-Timemark.org