Consumer Financial Protection Bureau v. Timemark Solutions, Inc.

The Consumer Financial Protection Bureau, also known as the CFPB, is a government agency responsible for enforcing laws that protect consumers.

CFPB sued Timemark Solutions, Inc., and its owners, for charging illegal advance fees in violation of the Telemarketing Sales Rule (TSR) and the Consumer Financial Protection Act (CFPA).

Affected consumers were seeking to renegotiate, settle, reduce, or alter the terms of their student loan debt. If you were a Timemark customer between January 2016 and October 2019, you might be eligible to receive money from the legal settlement.

On August 12, 2020, a court entered a judgment against Timemark Solutions and its owners, Timothy Lenihan Sr., Mark Nagler, and Casey Gassaway. The CFPB obtained the Defendant’s payment records, and individuals who paid advance fees for debt-relief services are eligible to receive a refund of those fees. We mailed initial checks to refund individuals identified in the Defendant’s records on July 6, 2023.

Individuals who paid eligible fees and did not receive a full refund had the opportunity to file a claim for unrefunded fees. On January 9, 2025, we mailed checks to consumers whose claims included enough information to validate payments for a refund.

On January 29, 2025, we mailed letters to consumers whose claims were missing information or supporting documentation for one or more payments they made to the Defendant.

The deadline to submit a response to Notices of Incomplete or Ineligible Claim Submissions was March 15, 2025. After the deadline to respond to the Notices, we reviewed responses to those letters and mailed additional checks as more payments qualified for a refund. Responses to Notices of Incomplete or Ineligible Claim Submissions are no longer being accepted.

The deadline to submit a claim and provide additional information has passed. New claims and supporting documentation are no longer being accepted.

Eligible consumers include all consumers who paid Timemark Solutions, Inc. for debt-relief services from January 1, 2016, through October 31, 2019.

If you believe you are eligible for a refund, you had the option to file a claim form.

The deadline to submit a claim and provide additional information has passed. New claims and supporting documentation are no longer being accepted.

Receiving a refund from the CFPB does not prevent you from pursuing other legal claims, if any, against any individual or entity named in the CFPB’s lawsuit. Neither Epiq nor CFPB can give you individual legal advice; you can speak with an attorney who can provide legal advice specific to your situation.

Eligible consumers include all consumers who paid Timemark Solutions, Inc. for debt-relief services from January 1, 2016, through October 31, 2019.

You had the option to file a claim for unrefunded payments. However, the deadline to submit a claim and provide additional information has passed. New claims and supporting documentation are no longer being accepted.

Receiving a refund from the CFPB does not prevent you from pursuing other legal claims, if any, against any individual or entity named in the CFPB’s lawsuit. Neither Epiq nor CFPB can give you individual legal advice; you can speak with an attorney who can provide legal advice specific to your situation.

The letter detailed reasons we were unable to refund all payments you made to the Defendant, or someone acting on their behalf.

The deadline to submit a response to Notices of Incomplete or Ineligible Claim Submissions was March 15, 2025. After the deadline to respond to the Notices, we reviewed responses to those letters and mailed additional checks as more payments qualified for a refund. Responses to Notices of Incomplete or Ineligible Claim Submissions are no longer being accepted.

You may contact Epiq in writing at:

CFPB v. Timemark Solutions, Inc.
Civil Penalty Fund Third-Party Administrator
P.O. Box 5447
Portland, OR 97228-5447

You can also email us at info@CFPB-Timemark.org

Do not send any information to the CFPB.

Please note that information you submit is treated in accordance with the Privacy Act. You can view the Privacy Act in FAQ 15.

To request that we update your name and address, please send a signed letter via postal mail with your request. Please include your full name and current mailing address. For the name change, also provide copies of any documentation that support the name change. Documentation could include a Marriage Certificate, Divorce order, valid state-issued ID, or other documentation depending on your situation.

Mail your request to:

CFPB v. Timemark Solutions, Inc.
Civil Penalty Fund Third-Party Administrator
P.O. Box 5447
Portland, OR 97228-5447

You can also email us at info@CFPB-Timemark.org. Supporting documentation must be attached to the email if you are requesting a name change.

Some additional information, including the final court order, is available on the Important Documents page of this website. You can also find additional information by visiting the CFPB website for this case at www.cfpb.gov/payments/Timemark. You can also visit www.consumerfinance.gov. If you enter “Timemark” in the search box, you can read the CFPB announcements about the case.

The CFPB stands for the Consumer Financial Protection Bureau. The Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 established the CFPB.

Congress established the CFPB to protect consumers by carrying out federal consumer financial laws. Among other things, the CFPB:

• Writes rules, supervises companies, and enforces federal consumer financial protection laws
• Restricts unfair, deceptive, or abusive acts or practices
• Takes consumer complaints
• Promotes financial education
• Researches consumer behavior
• Monitors financial markets for new risks to consumers
• Enforces laws that outlaw discrimination and other unfair treatment in consumer finance

To learn more, visit www.consumerfinance.gov.

We are Epiq Class Action & Claims Solutions, Inc. The CFPB contracted us as the Third-Party Administrator to assist in processing claims, processing payments, answering consumers’ questions about this case, and administering this website.

For more information about Epiq, please visit www.EpiqGlobal.com.

You can also confirm our role in this lawsuit by visiting the CFPB website at www.cfpb.gov/payments/Timemark.

No, this is not a scam. This is a legitimate program. If you wish, you can verify that Epiq is contracted with the CFPB by calling the CFPB directly at 1-855-411-2372 or visiting the CFPB website at: www.cfpb.gov/payments/Timemark. You can obtain more information about the CFPB at www.consumerfinance.gov. If you enter “Timemark” in the search box, you can reach the CFPB announcements about the case.

Neither the CFPB nor Epiq will ever require you to pay any fees before or after cashing a check issued by CFPB. If someone asks you to pay them money related to a refund check in this case, it could be a scam.

All Epiq’s costs for this program are paid separately by CFPB. Customers are never charged either directly or indirectly for Epiq services as Third Party Administrator.

The CFPB never requires consumers to pay money up front or provide additional information before consumers can cash refund checks that CFPB has issued.

All Epiq’s costs for this program are paid separately by CFPB. Customers are never charged either directly or indirectly for Epiq services as Third Party Administrator.

If anyone contends they can get you a refund but asks you for money, it could be a scam. Please contact us right away if this happens to you or if you have other questions about this matter.

If Epiq mailed you a Claim Form or letter saying information was missing from your claim, you may be asked to provide additional information about payments you made to the Defendant or someone acting on their behalf.

The information requested is being collected to determine your eligibility for a refund from the Consumer Financial Protection Bereau (CFPB) to compensate you for harm suffered from a violation of Federal consumer financial laws.

Identifying information collected may be used by and disclosed to employees, contractors, agents, and others authorized by the CFPB to receive this information to assist in related activities. It may also be disclosed:

• to a court, magistrate, or administrative tribunal in the course of a proceeding;
• for enforcement, statutory, and regulatory purposes;
• to another federal or state agency or regulatory authority; to a member of Congress; to the Department of Justice, a court, an adjudicative body or administrative tribunal, or a party in litigation; and
• pursuant to the CFPB’s published Privacy Act system of records notice, CFPB.025 – Civil Penalty Fund and Bureau-Administered Redress Program Records.

The collection of this information is authorized by Pub. L. 111-203, Title X, Sections 1017(d) (Civil Penalty Fund) and/or 1055(a) (Redress), codified at 12 U.S.C. §§ 5497(d), 5565(a).

You are not required to submit or provide any identifying information; however, we may not be able to process your request unless you allow us to collect this information from you.